Will I be able to order the pins if I missed the campaign?
Yes! The pins will be available after the campaign through Backerkit’s preorder shop for a limited time. Once the project is fully completed and fulfilled, extras will be listed at gomipon.com
Last updated: February 17, 2025 06:36
Will I still get my freebies if I cancel and repledge?
Yes! If you qualified for any freebies either by pledging in the first 48 hours or the returning backer, they are tied directly to your Backerkit account.
Last updated: February 17, 2025 06:37
Are these designs Limited Edition?
I would like to keep these designs in my shop for awhile, but it always depends on the demand. There is always a chance that these items may not have a restock or long run.
Last updated: February 17, 2025 06:45
How do I select what design that I want?
You will be sent a survey once the campaign is over, there you will be able to choose from any of the unlocked designs.
Last updated: February 17, 2025 06:38
My country cant be selected for shipping, why?
Due to the complex new shipping laws passed in the EU, I am unable to ship to those countries at this time. Please feel free to use a proxy shipping service and I am sorry for this inconvenience.
Last updated: February 17, 2025 06:41
I have a question or issue not listed here
Please send me an email to [email protected] for any further questions! Please include your email associated with Backerkit and include the campaign’s name when sending an email.
Last updated: February 17, 2025 06:45
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
By pledging, you understand and accept the estimated timelines and risks. It will be assumed you have fully read, understood and accepted the risks, conditions, policies and estimated timeline!